Thiruvananthapuram: A grievance redressal and monitoring cell has been set up at the Kerala Water Authority (KWA) headquarters to address the drinking water problems caused by the onset of summer. The control room aims to resolve complaints in a timely manner and streamline the supply of drinking water during the summer.
Complaints can be made 24 hours a day on the toll-free number 1916 through a centralized system at the head office. In addition, complaints will be received through WhatsApp number 9495998258.
A district-level control room has been set up in the office of the Superintendent Engineer to receive complaints at the district level. It operates from 9 a.m. to 9 p.m., and 24 hours during emergencies. Nodal officers have also been assigned to coordinate district-level activities.
District level control room numbers
Thiruvananthapuram – 0471 2322303
Kollam – 0474 2742993
Pathanamthitta – 0468 2222670
Kottayam – 0481 2563701
Alappuzha – 0477 2237954
Ernakulam – 0484 2361369
Idukki – 0485 2835637
Thrissur – 0487 2333070
Palakkad – 0491 2546632
Kozhikode – 0495 2370095
Wayanad – 0493 6220422
Malappuram – 9188127925
Kannur – 04972 707080
Kasargod – 04994 255544
According to a press release from KWA, it was also decided to make the Blue Brigade system more efficient for emergency repairs. A special squad will be formed to monitor the functioning of the water supply system. It was also decided to collect information on the places where leaks occur frequently and to ensure that the leaks are rectified immediately. In addition to the existing water reservoirs in the areas where water scarcity is acute, temporary reservoirs will be set up with the financial assistance of the Local Self Government Department. An Anti-Theft Squad will be formed to detect water misuse and theft.