Trivandrum: Technopark based IBS Software (IBS) has been selected by Korean T’way Airlines as its Passenger Services System (PSS) provider for a further period of five years. The contract for the extension of the engagement was signed in Seoul by Hong-Geun Jeong, President & CEO, T’way and Ryo Funakoshi, VP & Head of Operations – East Asia, IBS.
The engagement will see T’way Airlines continue to use IBS PSS, iFly Res, for integrated reservations, ticketing, and departure control operations. T’way Airlines started operations in late 2010 and the IBS’ PSS platform was implemented a few months later. During the period, IBS supported T’way Airlines grow from 1.5 million to over 4 million Revenue Passenger Boarded (RPB). The airline is now poised to grow significantly with induction of additional fleet and opening of new routes.
The multi layered architecture and modular design of iFly Res will considerably augment the operational scalability of T’way Airlines to expand to newer markets and support increasing passenger volumes.
“iFly Res from IBS has been providing a stable and resilient platform for our commercial operations & continues to offer an impressive range of functions that allows us to enhance our passenger management processes, respond more efficiently to customer needs, and enable efficiencies in cost control. Our relationship with IBS now moves to the next level and we look forward to iFly Res being a noteworthy asset in supporting our expansion plans”, said Soo-Young Choi, VP & Sales Director of T’way Air.
“Our firm understanding of the Korean market, a full-fledged office in East Asia to provide 24/7 support to our customers combined with the robustness of our product were key considerations for the extension of the contract. iFly Res has a well-defined road map and we ensure that our investment in the product encompasses incorporation of relevant business functions and industry trends such as compliance with IATA’s New Distribution Capability (NDC) programme. To get repeat orders from existing customers is a true endorsement of IBS’ outstanding record of delivering value to them, as well as the professionalism and commitment of our people”, said Paul Lynch, Senior VP & Head of Passenger Services line of business, IBS.
Kerala Biz News