Trivandrum: Thiruvananthapuram International Airport has been recognized as the Best Airport at arrivals globally by Airports Council International’s (ACI) Airport Service Quality (ASQ) Awards 2023. Thiruvananthapuram shares the best airport at arrivals globally honour with two other airports – Kempegowda International Airport, Bengaluru and the Zayed International Airport Terminal A in Abu Dhabi, UAE.?
The ASQ awards are based on passenger feedback and are considered a testament to an airport’s commitment in providing an outstanding customer experience. Thiruvananthapuram Airport’s successful efforts and dedication towards delivering superior customer experience and increased satisfaction for its passengers have been recognized with this global award.
Thiruvananthapuram Airport’s commitment to providing exceptional facilities and offerings has led to this achievement which includes enhanced baggage delivery performance, realignment of signages to prominent locations, facelift for the existing toilets, addition in number of immigration counters to reduce the wait time, addition of baggage trolleys and soft skill training for airport employees.
A statement from TIAL said, “We are delighted to receive this prestigious award. This adds as a feather in the cap for Thiruvananthapuram International Airport which reflects the airport’s dedication to creating a seamless travel experience for passengers”.
ACI said that the ASQ Program, developed in partnership with leading travel technology company Amadeus, stands out as the preeminent airport customer experience measurement and benchmarking program globally.
According to ACI, unlike other programs in the aviation industry, ASQ’s approach is anchored in live research conducted through surveys administered directly to travellers at the airport, capturing their satisfaction levels. The surveys cover over 30 performance indicators across key elements of the passenger’s airport experience, such as ease of navigation, check-in procedures, shopping and dining offerings.