Saudi Electricity selects Cognizant to transform service delivery

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Riyadh: Cognizant has announced that it has been selected by Saudi Electricity Company (SEC), the Middle East’s largest utility company, to help in the delivery of superior service to its growing customer base by leveraging industry-leading practices from international electricity markets.

As part of the engagement, Cognizant will develop a comprehensive billing and revenue management solution based on SAP® Utilities enterprise software to meet the functional, technical, and operational requirements of SEC’s rapid growth. While enhancing the agility, cost-effectiveness, and efficiency of SEC’s customer service operations, the solution will provide a robust, scalable, and flexible technology foundation for SEC to improve speed-to-market. Cognizant will also leverage its consulting and program management capabilities to enable SEC to address the transitional, communications, governance, and behavioural aspects of change management.

“We appreciate the opportunity to support the long-term growth plans of SEC’s customer service organization,” said Stephen Fernandes, Asst. VP & Head of Middle East Operations at Cognizant. “It is ever more important for utility companies to improve financial performance, enhance customer satisfaction, and transform service delivery. Customer care and billing provide high-impact opportunities to leverage new technologies and processes for boosting productivity, profitability, competitiveness, and customer loyalty. Our market-leading delivery capabilities and long-standing alliance with SAP® will help us fulfil SEC’s strategic goals.”

Saudi Electricity Company is a merger of all Saudi electricity companies in the central, eastern, western and southern regions into a single joint stock company providing generation, transmission and distribution of safe and reliable electric services to customers in the Kingdom of Saudi Arabia.

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