US utility company GCWW selects Wipro as its IT partner


Bangalore: Wipro today announced that it has been selected by the United States-based utility company, Greater Cincinnati Water Works (GCWW) as its IT partner to transform the utility’s CRM, Billing and Service Bureau operations. GCWW provides about 133 million gallons of water a day to over 1 million people across the States of Ohio and Kentucky in the United States.

Wipro will design, build, host and deploy a Customer Information System (CIS) for GCWW in a Platform as a Service (PaaS) model. The company will also maintain the solution for GCWW for a period of five years after the initial implementation. Unlike conventional capex-heavy commercial models, Wipro’s solution is being offered in an Opex-based, pay-per-use pricing model, which is linked to the actual volume of customers served by GCWW.

The Customer Information System solution is based on Oracle’s Customer Care & Billing (CC&B) technology platform. The solution offers leading-edge water industry specific features for Contact Management, Billing, Metering, Account Management and Self-Service capabilities, which will provide an enhanced user experience for Cincinnati Water’s end customers.

Deploying this solution is expected to be 40% more cost-effective than comparable solutions as Wipro’s pre-configured technical accelerators for data integration and data migration from the legacy CIS platform will shorten the implementation timeline as well as reduce the transition risks for GCWW.

Gary Wiest, Commercial Services Superintendent, GCWW said “Cincinnati Water is very excited to team up with Wipro for the implementation of the Oracle CC&B solution. Not only does the service bureau solution align with our strategic business plan, it also allows us to offer a tier 1 solution to utilities that might not have the means to procure the CC&B solution. We are very excited to be part of an innovative project with Wipro and Oracle that could possibly change the way utilities do business.”

Sahadev Singh, VP & Global Head – Water Utilities, Wipro Limited said “We are delighted to have been chosen by Cincinnati Water as a strategic partner to transform their customer service business function using a Platform-as-a-service model. This program is the foundation of a strategic relationship enabling Cincinnati Water, Wipro and Oracle to extend the technology platform and deliver game changing Service Bureau offerings to other water utilities in the US.”

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