Bangalore: Wipro today announced it has been appraised at SVC 1.3 Level 5 of the CMMI Institute’s Capability Maturity Model Integration (CMMI). The appraisal was performed by KPMG.
CMMI is a process improvement approach that provides organizations with the essential elements of effective processes that ultimately improve their performance.
Wipro Limited was appraised for its Application Management Services, Infrastructure Management Services and ServiceNXT™ engagements.
An appraisal at maturity level 5 indicates that the organization is performing at an ‘optimizing’ level. At this level, an organization continually improves its processes based on a quantitative understanding of its business objectives and performance needs. The organization uses a quantitative approach to understand the variation inherent in the process and the causes of process outcomes. This assessment validates Wipro’s process capability based on the CMMI standards that measure process improvements.
Wipro Limited has continuously leveraged CMMI Level 5 processes to achieve improved customer satisfaction, thereby enabling growth and profitability.
“We deeply value this recognition by CMMI Institute. Wipro’s focus on combining quality processes with business objectives have resulted in enhanced customer experience. We are certain this CMMI Services journey will further strengthen our integrated ServiceNXT™ offering to improve business outcomes for the company and the customers”, said Satishchandra Doreswamy, Chief Business Operations Officer, Wipro Limited.
Devender Malhotra, Chief Quality Officer, Wipro Limited, said, “Through this achievement, Wipro demonstrates integrated quality management processes that cater to all business domains across the organization. CMMI services high maturity processes have consistently enabled us to enhance customer experience.”
Wipro is a leading Information Technology, Consulting and Outsourcing company and has a workforce of 140,000 serving clients across 61 countries.
Kerala IT News