Tata Elxsi creates unique passenger experience at Mumbai’s T2

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Bangalore: Tata Elxsi today announced its association with GVK group for Mumbai airport’s new integrated terminal, Terminal 2 (T2), at Chhatrapati Shivaji International Airport (CSIA). Tata Elxsi was responsible for designing the experiential services for the various consumer touch points at T2 which aims to redefine the passenger experience while enhancing efficiencies and productivity for the airport staff at T2.

GVK has built the new integrated Terminal 2 as an iconic mega-structure that will set global benchmarks in airport infrastructure development. It features a highly compact design with the ability to service 40 million passengers annually. Tata Elxsi ensured that the overall design was aligned to reflect GVK’s vision to make CSIA one of the world’s best airports that consistently delights consumers, and being the pride of Mumbai and India.

At T2, Tata Elxsi has designed entertainment zones, customer service zones, general and lifestyle seating areas from security through to boarding gates. Other elements included designing pay / help phones, charging stations, ATM vending machine housing, internet workstations / kiosks amongst others. The design is in line with GVK’s vision to build T2 as a distinctly unique terminal while adhering to international standards, ensuring sustainability, reflecting elegance and aims to improve the overall experience by providing convenience and comfort.

Speaking on the development Nick Talbot, Global Design Head, Tata Elxsi said, “We are pleased to have worked with the GVK led consortium for the T2 terminal. Tata Elxsi focused on reinventing the passenger experience through innovation, personalization and connectivity. Our work at CISA T2 terminal reflects how seamless design and technology come together to make travel efficient and enhance overall consumer experience.”

According to G V Sanjay Reddy, MD, GVK Mumbai International Airport Pvt. Ltd. (MIAL), “The new Terminal 2 at CSIA is a monument to the beautiful spirit of Mumbai and its people. This is an airport that will redefine global benchmarks in aviation and airport development.”

Inaugurated on January 10, 2014, by Prime Minister, Dr. Manmohan Singh, the new T2 was built in 4 years. It is an iconic global mega structure and India’s first and most advanced vertical passenger terminal that integrates world class design, architecture, infrastructure and operational efficiency, with a rich infusion of Indian heritage and cultural character.

Kerala IT News

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